a) Check whether the car charger is working. If the light is not on, replace the car charger. If the light is on, go to the next step.

b) Take out your SD card, press the reset button with a paperclip, and restart the device. If it does not work, there might be a problem with the device. Please contact AUTO-VOX customer service team with the above information by email. It would be better if you wrote the order number (from Amazon/Ebay/Website) in your email, so that we can handle the problem much more quickly.

Follow the steps to check the problem out and solve it.

a) Take out your SD card, press the reset button with a paperclip, and restart the device.

b) If it does not work, check the firmware version, make sure it is the latest version. You can download the latest firmware to update your device. Click  here to download it.

If the problem persists, please contact AUTO-VOX customer service team by email. It would be better if you wrote the order number (from Amazon/Ebay/Website) in your email, so that we can handle the problem much more quickly.

Try another card. Make sure the card meets our specifications (Class 10 card with a maximum 128 GB). We recommend Samsung or SanDisk 64GB, Class10.

Format your card to FAT 32 or exFAT on your computer, after that, put it in the device to format again.

If the problem persists, please contact AUTO-VOX customer service team by email. It would be better if you wrote the order number (from Amazon/Ebay/Website) in your email, so that we can handle the problem much more quickly.

Check the installation location. You should stick the GPS antenna on the dashboard with it facing up to receive a strong signal.

Note: Windshield with a reflective coating may emit heat to affect the GPS reception, you should stick it in the corner of your dashboard.

GPS does not work.

Check the GPS module cable, make sure it is not loose. please contact AUTO-VOX customer service team by email.

Confirm the reception status. If there is no signal, please contact AUTO-VOX customer service team by email. It would be better if you wrote the order number (from Amazon/Ebay/Website) in your email, so that we can handle the problem much more quickly.

Please contact our customer service team via email and provide the following information:

a) The computer is networked;

b) The version number of the player;

c) Computer version and system information;

d) It is best to send an originally recorded video file;

It would be better if you wrote the order number (from Amazon/Ebay/Website) in your email, so that we can handle the problem much more quickly.

a) Clean the windshield with a lint-free cloth using water or alcohol.

b) Put the film on the windshield.

c) Stick the dashcam mount to the film by 3M tape, maintain pressure for 30 seconds.

d) Attach the dashcam to the mount.

The unit uses Micro USB port. So you need to purchase the hardwire kit with Micro type. Please check your vehicle's fuse type before purchasing the right type hardwire kit.