Follow the steps to check the problem out and solve it.

a) Check the wiring, make sure every connection is well connected.

b) Check the car charger light, it should be on. If not, the charger might be broken, email our customer service team.

c) Check whether the screen light is on and shows logo, if not, email our customer service team.

d) Check the numbers of versions shown on screen, it should be two.

e) If there is only one version on screen, re-connect your device.

If the problem persists, please contact AUTO-VOX customer service team by email. It would be better if you wrote the order number (from Amazon/Ebay/Website) in your email, so that we can handle the problem much more quickly.

You can check the length of your vehicle, it should be within 7 meters. If it is longer than 7 meters, email AUTO-VOX customer service team.

You can also check the installation place of the camera. Make sure the distance between screen and camera should be less than 5 meters. You can’t put the camera in a sealed/metal place. After that, reconnect the device and try again.

If the problem persists, please contact AUTO-VOX customer service team by email. It would be better if you wrote the order number (from Amazon/Ebay/Website) in your email, so that we can handle the problem much more quickly.

Check the installation place, it should be flat. If not, try to use a dashboard pad.

Clean the bracket and wipe the installation place.

If the problem persists, please contact AUTO-VOX customer service team by email. It would be better if you wrote the order number (from Amazon/Ebay/Website) in your email, so that we can handle the problem much more quickly.

Please follow the steps below to adjust the image.

Please press the 'M' button to access the setting, press ▲ or ▼ to navigate to the 'Mirror/Normal' setting, then press the 'M' button to access it. Press ▲or ▼ to choose the 'Normal' option, then press the 'OK' button again and the image will switch to the normal mode.

Please press the 'M' button to access the setting, press the ▲or ▼ to navigate to the 'guideline' setting, then press the 'M' button to access it. Press ▲ or ▼ to choose the 'off' option, press the 'M' button again and the guidelines will be disabled.

Step 1: Press the 'M' button for about 3 seconds and you will see a blinking guideline appear on the screen.

Step 2: Press ▲ or ▼ to choose the guidelines that are suitable for your car. There are 6 different sizes of guidelines for you to choose. Press the 'M' button to confirm your option.

Please clean the lens on the camera. If this issue still exists, that means the camera may have a problem. Please send pictures to AUTO-VOX customer service team. We will figure out the problem and offer you support.

First, please follow the pairing instructions in the manual to reconnect the camera and monitor. Second, please move the antenna closer to the monitor.

If you have any questions, please click here to contact us.